We would rather you never pay for something you do not want, so Hetki’s trial needs no card and cancelling takes one click.
The trial
The 14-day Plus trial needs no payment details, so it can never turn into a charge. When it ends you move to the Free plan unless you choose a paid plan yourself.
Cancelling
Cancel any time in your account settings, with one click. You keep your plan until the end of the period you have paid for, then move to Free. Nothing is charged after you cancel.
Refunds
- Within 14 days of any payment, including a renewal, you can ask for a full refund, for any reason.
- After 14 days, we do not refund the rest of the current period, but you can cancel so it does not renew.
- If you were charged by mistake, for example twice, we refund the extra payment whenever you notice it.
To ask for a refund, reply to your receipt email from Paddle, our reseller and merchant of record, or write to [Contact email address]. Refunds go back to the payment method you used, usually within 5 to 10 working days.
If you live in the EU or UK, this policy is in addition to your legal right to withdraw from a purchase within 14 days.